Transform how citizens find towed vehicles, pay fines, and interact with city services. Towback reduces police workload while improving public trust.
When a vehicle is towed in your city, here's what citizens must do:
Citizen calls (301) 985-5060 to confirm if their vehicle was towed. Wait times often exceed 10+ minutes.
No clear pricing upfront. Citizen must call or visit in person to learn what they owe before finding the vehicle.
Requires traveling to police dept or managing multiple payment systems. Only after payment is made can they proceed.
Only after fines are paid, police provide towing company name and location. Then citizen must contact tow lot.
Must arrange transportation to lot during business hours. Additional storage fees accumulate daily.
Streamline the entire process. Digital-first, transparent, and citizen-friendly.
Citizens search by license plate or VIN instantly—no phone call needed. Get immediate status, location, and tow company information.
Transparent breakdown of fines, fees, and storage costs. No surprises. Historical pricing data helps set expectations.
Integrated payment system. Citizens pay online in seconds, directly through the Towback platform or your city's portal.
Directions and hours sent automatically. Vehicle is ready for pickup immediately after payment confirmation.
For citizens who can't reach the lot, we deliver the vehicle directly—eliminating storage fees and completing the transaction.
| Metric | Current Process | With Towback |
|---|---|---|
| Time to Locate Vehicle | 30+ minutes (phone wait + info gathering) | 30 seconds (instant online search) |
| Cost Transparency | None — must call or visit | Full breakdown before payment |
| Payment Method | In-person or scattered online systems | Integrated digital payment (24/7) |
| Vehicle Recovery Time | 1-3 days (wait time accumulates) | Hours (or same day with delivery) |
| Police Phone Calls | 100s weekly per department | 70-80% fewer inquiries |
| Citizen Satisfaction | Low (frustrating experience) | High (transparent & fast) |
We understand municipal operations. Our platform integrates seamlessly with your existing systems and compliance requirements.
Full visibility into towed vehicle inventory, payment status, and citizen inquiries. Data-driven decision making for your department.
Enterprise-grade security, HIPAA-ready infrastructure, and full audit trails for regulatory compliance and public records requests.
White-glove onboarding and ongoing support. We ensure smooth implementation and continuous improvement for your city.
Our model works with your existing revenue streams. Faster payments and reduced administrative costs often improve the bottom line.
Start with towed vehicles. Expand to parking citations, permit management, and other municipal services as you grow.
Similar digital parking initiatives have transformed how cities and citizens interact with parking services.
The Transition: When ParkMobile rolled out in cities nationwide, it seemed strange at first—both for residents and city officials. People were used to parking meters or paying in person. But over time, the benefits became undeniable.
What Worked:
Where We Go Further: Towback builds on this proven model. We add vehicle delivery for citizens who can't reach the tow lot and integration with municipal payment systems—making the entire experience even more seamless.
Let's schedule a custom demo for Hyattsville Police Department and Prince George's County leadership.
Email: contact@cenovaspark.com